Guest Relation Officer
- 0112242209 0112242*** show
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We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Requirements
- Diploma or BSc/BA in Hospitality Management is preferred
- Proven experience as a Guest Relations Officer will be added advantage
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
Apply now with Lanka Talents
www.lankatalents.lk Send your CV to [email protected] mentioning the job position in the subject line.
Artwork File
We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Requirements
- Diploma or BSc/BA in Hospitality Management is preferred
- Proven experience as a Guest Relations Officer will be added advantage
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
Apply now with Lanka Talents
www.lankatalents.lk Send your CV to [email protected] mentioning the job position in the subject line.
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